Return & Exchanges

Exchange, Return and Refund Policy

Making a purchase indicates that you have acknowledged, understood, and agree to adhere to the following terms and conditions. We are committed to make your shopping experience as fuss-free and enjoyable as much as possible! Please read through the following terms & conditions prior to making a purchase.

We offer seamless exchanges and returns in case you don't like the product. A return request must be made by call/WhatsApp on +91 9429204994 within 5 DAYS of DELIVERY of the order. The customer will be issued a replacement/refund/store credit as per preference once the returned goods are received and verified at the Prayan Jewels warehouse.

Refund Process

For prepaid orders, the refund would be in the source of payment and for COD orders, it would ONLY be in the bank account of the individual whose name is there in the billing details.

Important: Kindly note that only the amount of product is eligible for refund. Other fees like gift wrap charges, shipping charges, cash on delivery charges, custom duty etc are non-refundable.

Product Photography Disclaimer

The units have been photographed under lights and the actual product may differ slightly when seen under normal lights, though we maintain the originality in the photographs to utmost extent.

Delivery Timeline

We generally deliver all our products within 6-8 business days of placing the order. The dispatch time goes higher in cases where the customization is required by the customer or the product is to be made on order. Such cases will be intimated to the customer in advance.

Cancellations

If unfortunately you have to cancel an order, please do so within 6 hours of placing the order by contacting us at support@prayanjewels.com. We appreciate if you inform us as soon as possible in case you do not want an order, so that we do not dispatch the order and save on the courier cost and the effort.

The customer agrees not to dispute the decision made by Prayan Jewels and accept Prayan Jewels' decision regarding the cancellation.

Damaged or Wrong Product

Taxes and Duties

Taxes and duties are included in the price of the product listed on the Website, for deliveries in India.

Return Process Steps

1. Contact us within 5 days of delivery via call or WhatsApp at +91 9429204994
2. Provide your order ID and reason for return
3. Receive return authorization and instructions
4. Pack the item securely in original packaging
5. Ship the item using provided return method
6. Receive confirmation once item is received and verified
7. Get your refund/replacement/store credit as requested

Contact Information

For returns, exchanges, or any queries, please contact us: